Royce Cross Group Home

Trading terms


Distributor inquiries and opportunities are welcome. Distrutor agreements are available after discussions with the Royce Cross Group directors.

Regular purchasers with a multiple buying history can apply for a 30-day account with Royce Cross Group. To apply for an account, download and complete the account form below, returning by email to




Royce Cross Group reserves the right to update its terms at any time.

Goods and services are sold and supplied by Royce Cross Group subject to the following general terms and conditions of sale unless otherwise agreed in writing between Royce Cross Group and the purchaser. Royce Cross Group sets the terms of all sales with all purchasers.


1.1 COMPANY: Shall mean Royce Cross Group companies that comprise Royce Cross Agencies ABN 56 493 011 345, AJF Electrical Distributors ABN 46 259 346 474 and C & A Chains & Accessories ABN 68 144 937 048.

1.2 PURCHASER: Shall mean the company, firm or person/s to whom the quotation is addressed.

1.3 QUOTATION: Shall mean the offer by the Company to the Purchaser for the supply of equipment and/or services including drawings and documentation to which reference can be made to ascertain the rights and obligations of the parties under the said agreement.

1.4 GOODS: Means the goods and/or services, equipment, material including drawings and documentation supplied by the Company to the Purchaser.


2.1 This document forms part of any quotation or contract to which it may be attached and any goods supplied by the Company will be according to these terms.

2.2 If there is any inconsistency between the provisions of any quotation and these General Terms and Conditions of Sale, the former shall apply to the extent of the inconsistency.


3.1 The validity period of quotation is sixty (60) days unless otherwise agreed in writing.


4.1 Unless otherwise stated, the quotation relates to the supply only of such goods as specified therein, subject to such goods being available at time of receipt of the Purchasers order.

4.2 Should there be a variance between the quantity of goods offered and the quantity purchased, the Company reserves the right to adjust the pricing accordingly.

4.3 Prices are subject to variation commensurate with any rise and fall in the cost of labour, material and any additional costs which may be incurred to conform to statutory obligations which change after the date of quotation.

4.4 In the event of variation or suspension of work due to purchaser’s instruction, the contract price shall be adjusted to cover any additional cost incurred.

4.5 Sales tax or any tax, levy or the like imposed on either the manufacture, import, sales or distribution of the goods is excluded from the price and if applicable, shall be added to the Purchaser’s account.


5.1 Unless otherwise agreed to, payment in full shall be made within thirty (30) days EOM of the date of invoice.

5.2 Payments are to be made direct to the Royce Cross Group Company, strictly net, without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.

5.3 Royce Cross Group reserves the right to charge interest monthly on overdue amounts at the rate not exceeding the standard overdraft rate offered by the Bank SA on the day of calculation. Such interest if applied shall be charged direct to your account.

5.4 The Company will only order Goods and or Services for Cash Sale Purchasers once payment is received in advance by way of cleared funds, by payment via cheque / credit card / direct deposit.

5.5 The company reserves the right to be reimbursed for and recover from the Purchaser, all costs and expenses incurred in seeking to collect debts, including without limitation, the costs of any collection agents and legal costs (on a solicitor and client basis).

5.6 A deposit of 50% is required for ALL orders of goods that have to be imported or specially tailored/manufactured for the Purchaser. This is not negotiable.


6.1 Unless the Company has been specifically advised in writing, it has no knowledge of the use to which the goods are applied.

Therefore, the Company shall not be liable if the goods are unsuitable for the Purchaser’s intended purpose.


7.1 Any performance figures provided by the Company are based on our experience and expectation of what can be achieved on test. The Company shall be under no liability for consequential damages should the goods supplied fail to attain such performance figures unless such performance figures have been guaranteed in writing, within specified “tolerances”.

7.2 In the event of the equipment being defective or failing to meet the terms of the guarantee, reasonable time, opportunity and facilities to remedy the defect or to comply with the terms of the guarantee shall be given to the Company.

8 - TESTS:

8.1 Completed goods are subject to physical inspection and works standard routine testing which are included in the price; special and/or witnessed tests will be charged to the Purchaser and will extend the delivery period. Witnessed tests will proceed after seven (7) days’ notice and be deemed to have taken place in the Purchaser’s (or his nominated representative’s) presence, whether in fact he is present or not.


9.1 All descriptive specifications, drawings, dimensions and weights submitted with or part of a quotation are approximate only. These are intended to present a general idea of the equipment described therein and shall not form part of the contract. After acceptance of the offer, certified outline drawings will be supplied as required.


10.1 Unless otherwise detailed in our offer, packing in accordance with our standard practice is included.


11.1 All quoted delivery or consignment dates are estimates only and are not to be construed as a fixed and firm date or time.

11.2 The Company shall not be liable to the Purchaser by reason of delays in delivery or consignment.

11.3 Where damage in the course of delivery is the Company’s responsibility, the Company shall at its sole discretion repair or replace free of charge, the damaged goods, providing the Company is notified within three (3) days of receipt of delivery.

11.4 Any claims for shortages in the delivered quantity shall be notified to the Company within three (3) days of receipt of such delivery.

11.5 The Company reserves the right to make partial deliveries of any goods subject to a contract and to invoice such deliveries separately.

11.6 The Purchaser shall at his own expense provide for or arrange for (a) the collection of the goods from the Company’s premises and the delivery of the goods to the Purchaser, and (b) the insurance of the goods from the time of collection of the goods from the Company’s premises by the Purchaser or its agent.

11.7 If notwithstanding Clause 6 the Purchaser requests the Company to arrange transportation of the goods to the Purchaser and insurance of the goods while in transit against such risks as the Company considers appropriate, the cost of such transportation and insurance shall be solely for the Purchaser’s account and shall be payable to the Company with payment for the goods.

  • See delivery details below


12.1 Should the Company not receive forwarding instructions within fourteen (14) days of notification of readiness for dispatch the Purchaser shall be deemed to have taken delivery of the goods and from such date, the Purchaser shall be liable for storage and any associated charges.


13.1 All products shall be at the Purchaser’s risk immediately upon delivery to the contractual point of delivery or within fourteen (14) days of notification to the Purchaser that the products are ready for dispatch, whichever is the sooner.

13.2 Notwithstanding the foregoing, the Company shall retain title to all goods supplied by it to the Purchaser until it has received payment in full of all sums due in connection with the supply. In the case of payment by cheque, bill of exchange or note, title shall not pass to the Purchaser until same is honoured.


14.1 A request for cancellation of any order by the Purchaser must be notified in writing and agreed to by the Company. If the Company agrees to accept the cancellation of an order, in its sole and absolute discretion, it may require the buyer to pay cancellation fee which will reimburse the Company for any costs incurred.

14.2 Any goods to be returned will only be accepted by our store after prior notification by the Purchaser of the desire to return the goods and the acceptance by the Company to receive the goods.

14.3 All returns are subject to a 20% of invoice value charge which will reimburse the Company for any costs incurred.


15.1 The Company warrants to the Purchaser that, subject to proper handling, storage, installation and commissioning which will be according to the Company’s instructions, the product will be free from defect caused by labour and/or faulty materials used in construction for a period of one (1) year from date of invoice or as agreed in writing.

15.2 Only after prior notification to the Company, defective goods must be returned freight paid to the Company’s store or nominated Service Representative, where at the sole discretion of the Company, the goods will be repaired, replaced or refunded.

15.3 These terms do not include costs associated with the removal, reinstallation, freight or any costs either directly or indirectly consequential to the failure of the good.

  • Return details below


16.1 Except as may be otherwise agreed in writing between the Company and the Purchaser, these terms and conditions shall be governed by and construed in accordance with the laws of and applicable to the state of South Australia and the parties hereby submit to non-exclusive jurisdiction of the courts of the State in respect to such matters.


Orders placed will be dispatched the next business day whenever possible.  If the product is urgent, please contact our staff by phoning 08 8269 4000. We deliver by general freight anywhere in Australia. For international enquiries, please contact Royce Cross Group.

Most of our products are heavy and orders must be accepted by signature on delivery. Unfortunately this means we can not usually deliver to PO boxes. There are some exceptions to this rule so please contact if you really need a PO box delivery let us know what you're going to order and we'll see if it's possible. Whenever possible, use a business address for delivery where you know someone will be able to sign for it during business hours.

Cost is based upon the total weight of your order, for account customers a staff member will call or email you with a quote before an order is sent, for online store purchasers; the freight is calculated on checkout.

We advise that you do not take time off work or make special arrangements to be at home all day waiting for the courier. Whenever possible use a business address for delivery where you know someone will be able to sign for it during business hours.

Delivery to some regional areas may take up to 3-5 days.

We cannot guarantee next business day delivery due to fluctuations in order demand and other events out of our control, but you can be assured we will dispatch you order as soon as we can.

Special Delivery Instructions: We will ensure that any special instructions are written on the consignment note or on the courier satchel. Unfortunately we can not guarantee that these instructions will be followed by the courier.


No goods will be returned unless:-

  1. Prior authorisation has been given by Royce Cross Group.

  2. The correct invoice number has been quoted on the Purchaser's return docket.

  3. Returns are made within seven (7) days after receipt of goods by the purchaser. At our discretion, if we accept the returns after this time, a re-stocking fee of 20% will be charged.

  4. Reason for return is clearly stated on Purchaser's return form.

  5. No credit will be given on faulty goods until the fault has been confirmed by Royce Cross Group.

  6. All goods returned must be in their original packaging and shall not be soiled, damaged or obsolete as such goods will be rejected or credited at a reduced price.

  7. The cost of freight in returning goods will be the responsibility of the Purchaser.

  8. Items that have been modified or manufactured against a customer order will not be returnable. There are no exceptions.

  9. Any goods damaged once they have left Royce Cross Group, including goods damaged in transit, will not be returnable for credit.


12 months from date of invoice

  1. Royce Cross Agencies warranty covers faulty workmanship, product and material defect and does not cover misuse, modified or wear and tear.

  2. Any product supplied that has not been manufactured by Royce Cross Group shall be subject to the specific warranty terms of the manufacturer.

  3. Royce Cross Group will not accept liability for the cost of disassembly, assembly or installation.

  4. All freight, insurance and handling costs must be pre paid by the customer prior to returning goods for warranty assessment.

  5. Royce Cross Agencies liability is limited to replacement of the item or refund of the price.


Goods ordered or purchased are subject to an adjustment for increases in prices by the manufacture or supplier at the date of dispatch. Adjustments caused by any price regulation (if any) are enforced. An adjustment for increases of imported goods can be caused by varying rates of exchange, customs and other duties, or for any other reason which may cause an adjustment for increase in price.